March 3, 2026

The Role and Use of Technology in Managing Well-being at Work

Key Points

Employee experience views range from liberating to enslaving, indicating diverse perceptions of technology's role.
Digital employee experience (DEX) emphasizes clarity over confusion in the use of technology in the workplace.
The study employs interviews and surveys to reveal insights from transport employees regarding their experiences with technology.
These findings highlight the complex relationship between technology and employee perceptions in the evolving transport sector.

Abstract

The study examines the digital transformation emerging in the transportfield. Theoretically, the study emphasizes the perspectives of DigitalEmployee Experience (DEX) and Sensemaking (Weick, 1995). The casestudy is based on interviews and a survey of transport employees in Finland.The results of the study present four different views on digital employeeexperience, namely 1) the liberating versus the enslaving views ontechnology, 2) the clarifying versus the confusing views on technology, 3)the dependence and the independence views on technology and 4) theflexible versus the rigid environment views on technology. The views'contents reflect technology's role in shaping the employee experience indifferent ways. The views are considered relevant to studying the conceptof experience and the development of the transport sector.Keywords: sensemaking, technology, DEX, digital experience, transportation

The Role and Use of Technology in Managing Well-being at Work

Key Points

Abstract

Cite This Study