This study examines the impact of e-government solutions on service delivery efficiency in Ghana's Central Region government offices. A mixed-methods approach was employed, combining quantitative data from a survey with qualitative insights from interviews. Data were collected through structured questionnaires and semi-structured interviews targeting government officials and citizens in the Central Region of Ghana. Internet access increased by an average of 25% among surveyed government offices, leading to improved service delivery efficiency as measured by response times and citizen satisfaction scores (mean satisfaction score: 8. 3 out of 10). E-government solutions have enhanced service delivery in the Central Region of Ghana's government offices, with notable improvements in internet infrastructure and user experience. Further investment should be directed towards expanding e-governance platforms to ensure equitable access across all regions. Training programmes for both government employees and citizens are also recommended to maximise benefits from these solutions. e-government, service delivery efficiency, Ghana, Central Region Model estimation used =argmin_ᵢ (yᵢ, f_ (xᵢ) ) +₂², with performance evaluated using out-of-sample error.
Agyeman et al. (Sun,) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: