Community healthcare workers (CHWs) in rural Malawi's Chikwawa District are pivotal for service delivery but often face challenges such as limited technology access. A mixed-methods approach was employed, including surveys of CHWs (n=100) and focus group discussions with community members to gather qualitative insights. Quantitative data on service delivery time and quality were collected using a Likert scale survey. Analysis revealed that technology adoption reduced average service delivery times by 25% (eta = -0. 25, p < 0. 01) with significant improvements in the efficiency of health education materials distribution (95% CI: 0. 8, 1. 2). Technology-enhanced services led to better patient outcomes and increased community satisfaction. Investment should be prioritised in technology training programmes for CHWs and infrastructure improvements to support ongoing use of digital tools.
Chirambo Chituwo (2013) studied this question.