This paper analyses the challenges faced by customers in online shopping delivery services with special reference to Coimbatore city. In the context of the growing importance of e-commerce, delivery services play a crucial role in shaping customer experience and satisfaction. The study focuses on key factors such as delivery timeliness, tracking accuracy, product handling, and service reliability. It examines customer perceptions and highlights the issues that influence delivery performance. The paper provides an understanding of delivery-related challenges and their impact on customer behaviour in the online shopping environment.
babu et al. (Sun,) studied this question.