This study examines how Industry 4.0 technology (I4T) impacts supply chain resilience (SCR) and employee-centered social performance (ESP) in hotels. It also explores SCR’s mediating effect and how hotel managers’ I4T knowledge moderates these relationships. Moreover, this work is grounded in the dynamic capabilities view (DCV) theory. The empirical analysis employed a quantitative survey methodology and utilized partial least squares structural equation modeling for data analysis. The results from a survey of 108 hotel managers in Hong Kong indicate that I4T adoption positively and significantly influences SCR and ESP. Additionally, SCR significantly affects ESP and mediates the relationship between I4T adoption and ESP. Meanwhile, hotel managers’ knowledge of I4T (well-informed vs. limited knowledge) has moderating effects on the relationships among I4T adoption, SCR, and ESP. This knowledge pushed up the impact of I4T adoption on ESP and SCR of hotels. These results provide valuable insights into I4T adoption in the hotel industry and its role in SCR and eventually ESP.
Zhang et al. (Sun,) studied this question.
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