A Unified Migration Framework for Legacy CRM Workflow Modernisation Using Power Platform

Legacy Customer Relationship Management (CRM) systems often rely on tightly coupled, rule-based workflows that inhibit scalability, agility, and intelligent automation.This paper proposes a Unified Migration Framework (UMF) for systematically modernizing legacy CRM workflows using low-code platforms, with Microsoft Power Platform used as the reference implementation.The framework decomposes monolithic CRM workflows into modular, event-driven components aligned with contemporary enterprise architecture principles.The proposed approach is evaluated using empirical observations from multi-industry CRM modernization initiatives spanning healthcare, financial services, and public-sector environments.Results indicate measurable improvements in workflow deployment time, operational reliability, and user adoption following migration.The paper further discusses governance, scalability, and automation considerations relevant to enterprise-scale CRM modernization.These findings position UMF as a repeatable architectural approach for organizations transitioning from legacy CRM workflows toward modular, low-code automation platforms.