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The study investigates the progress and barriers of e-government service delivery in East Africa, focusing on issues of digital inclusion and accountability.

April 15, 2026Open Access

E-Government Service Delivery in East Africa: Progress, Barriers, and Digital Inclusion: Accountability, Transparency, and Reform

Key Points

The study investigates the progress and barriers of e-government service delivery in East Africa, focusing on issues of digital inclusion and accountability.
Conducted a mixed methods approach combining qualitative and quantitative analyses.
Focused on institutional, policy, and theoretical dynamics within the African context.
Utilized verified scholarship to contextualize findings in relation to digital service delivery.
Identified significant barriers to e-government service delivery in East Africa.
Highlighted the need for reforms to enhance digital inclusion and transparency.
Confirmed that accountability mechanisms are crucial for effective service delivery.

Abstract

This article examines E-Government Service Delivery in East Africa: Progress, Barriers, and Digital Inclusion: Accountability, Transparency, and Reform with a focused emphasis on Equatorial Guinea within the field of Political Science. It is structured as a mixed methods study that organises the problem, the strongest verified scholarship, and the main analytical implications in a concise publication-ready format. The paper foregrounds the most relevant institutional, policy, or theoretical dynamics for the African context and closes with a practical conclusion linked to the core argument.

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