Filipino nurses are highly regarded for their strong clinical skills and commitment to patient care, but they face challenges in traditional hospital settings including dissatisfaction with benefits, salary, and working conditions. As a reflection, many Filipino nurses transitioned to telemedicine in the healthcare business process outsourcing (BPO) industry. This study investigated nurses’ career satisfaction and growth in BPO telemedicine by analyzing the motivating factors such as achievement, compensation, responsibility, and advancement in the Philippines. To achieve this, 309 responses were gathered from nurses working in various healthcare BPO companies using a 5-point Likert Scale with agreeable statements, and the survey was disseminated through online platforms. The study employed a neutral network approach, integrating the artificial neural network (ANN) and long short-term memory (LSTM) ensemble as a decision support system to forecast factors affecting career growth. Career advancement was the highest predictor of career growth, followed by job responsibility, achievement, satisfaction, and least important is compensation. A forecasted average score ranging from 4 to 4.5 (strongly agree) was generated, implicating a high level of perceived career growth. This suggests that the BPO industry provides sufficient opportunities for professional development among nurses. Moreover, this positive outlook indicates the potential of the BPO sector as a helpful environment for nurturing and advancing nursing careers, fostering growth and fulfillment within the profession. The results of the study can also serve as a guide for BPO companies to address areas for improvement in career advancement opportunities and create a supportive work environment. Further theoretical and practical implications have been made for application and study extension.
Ibrahim et al. (Wed,) studied this question.