To address these challenges, this study proposes a Service Provider & Job Seeker Ap-plication, a digital platform designed to connect customers directly with skilled workers through a centralized and interactive system. The application enables service providers to register, create professional profiles, and showcase their skills, while customers can search, compare, and hire workers based on ratings, location, and availability.The system architecture is built using modern technologies such as React Native for frontend development, Node.js with Express for backend services, and MongoDB/MySQL for data storage. It incorporates essential features such as realtime booking, secure digital payments, notifications, and a rating system to ensure trust and transparency.Unlike traditional service models, the proposed system not only simplifies the hiring process but also enhances employment opportunities for skilled workers by providing them with a digital platform. Additionally, features like role-based access control, real-time updates, and analytics improve system efficiency and scalability.Overall, the application the gap between service seekers and job seekers, promoting digital transformation and improving accessibility in the service industry.
Gupta et al. (2026) studied this question.