Abstract. This paper presents a case study using the Granollers method and the digital platform DUXAIT-NG by novice evaluators in remote heuristic evaluations. This study aims to share the results and findings obtained from the evaluators' experience. This case study describes the Remote Usability Evaluation carried out on the redesigned Figma prototype of the website of a public hospital in Peru as part of a redesign project and within the context of a university project to bring students closer to the university's research groups. In this sense, an evaluation team was formed, led by a researcher who acted as a guide, trainer, and facilitator of the whole experience. As part of the case planning, it was decided to perform a Remote Usability Evaluation, use the Granollers method to conduct heuristic evaluations, and perform the whole experience with the DUXAIT-NG platform as a support tool. The novice evaluators used the Granollers heuristic set for the first time, which stands out for its clear structure and practical approach. They also used the DUXAIT-NG platform to record all evaluation stages and visualize the results in a centralized platform.Integrating the method into DUXAIT-NG allowed evaluators to systematically track identified issues, improving organization and reducing common errors associated with traditional tools. The study included three novice evaluators and one evaluator with intermediate experience. The average SUS score for the platform was 81.88, indicating good usability for the platform utilized. Evaluators highlighted that the platform significantly facilitated the evaluation process, as evidenced by the SUS and TAM questionnaires. This study underscores the advantages of using the Granollers method with a digital platform such as DUXAIT-NG for Remote Usability Evaluations, where efficiency and organization are key.
Falconi et al. (Tue,) studied this question.