The Technology Behind Personal Digital Assistants: An overview of the system architecture and key components

We have long envisioned that one day computers will understand natural language and anticipate what we need, when and where we need it, and proactively complete tasks on our behalf. As computers get smaller and more pervasive, how humans interact with them is becoming a crucial issue. Despite numerous attempts over the past 30 years to make language understanding (LU) an effective and robust natural user interface for computer interaction, success has been limited and scoped to applications that were not particularly central to everyday use. However, speech recognition and machine learning have continued to be refined, and structured data served by applications and content providers has emerged. These advances, along with increased computational power, have broadened the application of natural LU to a wide spectrum of everyday tasks that are central to a user's productivity. We believe that as computers become smaller and more ubiquitous e.g., wearables and Internet of Things (IoT), and the number of applications increases, both system-initiated and user-initiated task completion across various applications and web services will become indispensable for personal life management and work productivity. In this article, we give an overview of personal digital assistants (PDAs); describe the system architecture, key components, and technology behind them; and discuss their future potential to fully redefine human?computer interaction.