Efficient grievance redressal is a critical component of institutional governance in higher educational environments, as it directly influences student trust, transparency, and ad- ministrative accountability. In many colleges, grievance handling is still performed through manual or loosely structured digital channels, resulting in delayed resolutions, limited traceability, and ineffective communication. This paper presents a web-based College Grievance Redressal Portal (CGRP) that introduces a centralized, role-based, and workflow-driven framework for grievance management. The proposed system supports structured grievance submission, priority-based processing, automated escalation, and real-time notification through email and SMS. A centralized database architecture enables complete lifecycle tracking and auditability of grievances. Experimental evaluation through pilot deployment indicates improved response time, reduced administrative overhead, and enhanced transparency compared to conventional grievance handling approaches.
Patil et al. (2026) studied this question.