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The UK government is striving towards a vision for government-wide transformation, in which local authorities and central government departments are endeavouring to work with each other to deliver better services to citizens via a one-stop-shop environment for all services under the guise of electronic government (e-government). Having successfully e-enabled customer facing processes, the UK government is now working towards reengineering and e-enabling back office processes and information systems to facilitate more joined-up and citizen centric e-government services; these efforts are referred to as the transformational stage of e-government or T-Government. This paper seeks to explore what T-Government means to local authorities in the UK and what process related challenges have to be overcome to successfully implement transformational change in local government.
Weerakkody et al. (Wed,) studied this question.
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