LOBA - Customer Experience Design

Recent papers from LOBA - Customer Experience Design

1. Remote Monitoring of Industrial Wastewater Quality by Utilizing 920 MHz Wireless Band multi-hop Transmission SystemJAPAN TAPPI JOURNAL · 2026
2. Psychological determinants of customer loyalty: The interplay of satisfaction, trust, and financial security in Ukrainian banksInnovative Marketing · 2026
3. Multimodal Spatial Transcriptomics Reveals the Developing Human Liver Niche at Single-Cell ResolutionGastro Hep Advances · 2026
4. Collective Layoffs and Offshoring: A Social Contract AccountJournal of Consumer Research · 2025
5. How is your loyalty programme going? A framework for a loyalty programme performance indication systemApplied marketing analytics · 2024
6. Digitalization of Sustainable Business Practices and their Influence on Customer Experiences: A Systematic ReviewInternational Journal of Business Strategies · 2023
7. Communicating Brands in Television AdvertisingJournal of Marketing Research · 2020
8. Treatment experience of thoracic aortic aneurysm recurrence after multiple surgeries for Marfan syndromeMedicine · 2019
9. Viewpoint: service research priorities – bridging the academic and practitioner perspectivesJournal of Services Marketing · 2019
10. Biofouling control by UV/H 2 O 2 pretreatment for brackish water reverse osmosis processEnvironmental Science Water Research & Technology · 2018
11. Effects of Message Framing and Visual-Fear Appeals on Smoker Responses to Antismoking AdsJournal of Health Communication · 2015
12. Does a money‐is‐all attitude cause alienation? A cross‐cultural comparison of Korea, the US and SwedenInternational Journal of Consumer Studies · 2014
13. Improving Patient Flow Through a Better Discharge ProcessJournal of Healthcare Management · 2012
14. How storytelling can drive strategic changeStrategy and Leadership · 2006
15. Measuring critical factors of tqmMeasuring Business Excellence · 2001
16. Delighting CustomersManaging Service Quality · 1994
17. Industrial relations and the customerIndustrial Relations Journal · 1993