What type of study is this?

This is a Quantitative Approach study.

September 10, 2025

The Effect of Community Officer Service Quality on Customer Satisfaction in BTPN Syariah Area MMS Lampung

Key Points

Customer satisfaction is significantly influenced by the quality of service from community officers, indicating strong interdependence.
The analysis revealed that service quality accounts for most variations in customer satisfaction, showing its importance.
A quantitative approach was used for data collection over monthly intervals to assess service quality elements.
The study emphasizes key quality aspects such as reliability, responsiveness, assurance, and empathy in service provision.

Abstract

The influence of service quality provided by community officers on customer satisfaction at BTPN Syariah Area MMS Lampung. The method used is a quantitative approach with data collection distributed every month. This study provides an assessment of various aspects of service quality, including reliability, responsiveness, assurance, and empathy. The results of the analysis show that there is a significant positive relationship between service quality and customer satisfaction, where the service quality variable is able to explain most of the variations in customer satisfaction.

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Cite This Study

Cynthia Agustin (Mon,) studied this question.

synapsesocial.com/papers/68c1dda954b1d3bfb60fc9f1 https://doi.org/https://doi.org/10.33830/iscebe.v1i1.3869