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The purpose of this study was to provide a holistic approach to establishing dyadic relationships between information sharing and operational performance as well as between operational and organisational performances into an extended relationship between ultimate suppliers and ultimate customers from the suppliers’ point of view. We introduced mediating impacts of information usage between information sharing and operational performance and perceived logistics performance between operational and organisational performances. The empirical data obtained from 209 retailers via a survey reveals that the integrated relationships are valid and significant. The mediating impacts of both information usage and perceived performance of logistics play a significant role in performance relationships and are paramount to the success of organisations.
Sener et al. (Thu,) studied this question.