Exploring the Effects of Multi-Factors on User Emotions in Scenarios of Interaction Errors in Human–Robot Interaction

Interaction errors are hard to avoid in the process of human–robot interaction (HRI). User emotions toward interaction errors could further affect the user’s attitudes to robots and experiences of HRI and so on. In this regard, the present study explores the effects of different factors on user emotions when interaction errors occur in HRI. There is sparse research directly studying this perspective. In so doing, three factors, including robot feedback, passive and active contexts, and previous user emotions, were considered. Two stages of online surveys with 465 participants were implemented to explore attitudes to robots and the self-reporting of emotions in active and passive HRI. Then, a Yanshee robot was selected as the experimental platform, and 61 participants were recruited for a real human–robot empirical study based on the two surveys. According to the results of statistical analysis, we conclude some design guides can cope with scenarios of interaction errors. For example, feedback and previous emotions have impacts on user emotions after encountering interaction errors, but contexts do not. There are no interactive effects between the three factors. The approach to reduce negative emotions in the cases of interaction errors in HRI, such as providing irrelevant feedback and so on, is also illustrated in the contributions.