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Abstract: This article explores how effective leaders are leveraging both technology and human skills to positively transform industries in an age of increasing artificial intelligence (AI) and automation. While AI can perform certain routine tasks and analyze large datasets, it argues key qualities of human leadership like emotional intelligence, developing people, building relationships and trust, adapting to change wisely, and leveraging technology with a human touch cannot be replicated by machines. It examines examples of leaders in healthcare, education, and financial services who blend digital tools with a sustained focus on cultivating each individual's humanity. It concludes the most impactful leaders champion dignity, diversity, and purpose through authentic dedication to nurturing relationships and empowering all within their organizations to thrive. While technology enhances capabilities, truly transformational leadership requires compassionately guiding whole organizations with vision, care, and an emphasis on developing every person's unique talents - an indispensable role that AI cannot assume.
Jonathan Westover (Thu,) studied this question.