Computing Tutors Performance Indicator in Virtual Learning Environment

Quality assurance has become an urgent necessity in all spheres of life, including education and learning in all stages from primary school to higher education, since it constitutes the core of development in the new era of knowledge economy. The aim of this paper is to present a new methodology applied to ensure quality of learning process within virtual learning environments. Our case study focused on the model of quality control adopted by Syrian Virtual University (SVU), which is pioneer in the field of virtual learning in the Middle East and the Arab region. The methodology is based on SET methodology (Students Evaluation Test) and defined by the assessments of each of the four pillars of learning process: (1) Assessment of tutors performed by learners; (2) Assessment of tutors performed by the administration; (3) Assessment of tutors performed by their peers; (4) Self-assessment of tutors. The last two procedures have not been yet implemented within SVU, while other procedures are in continuous development in order to improve their results. The importance of this model comes from its flexibility, its appliance since 2018 in a virtual education establishment (Syrian Virtual University), its possible generalization to any similar environment with virtual academic programs.