Post Pandemic Factors Influencing Continued Usage of E-payment in Higher Education Institution: Integrating Extended Technology Acceptance Model

This study aims to assess the factors influencing the continued usage of e-payment methods using the extended Technology Acceptance Model (TAM) in one of the Higher Education Institutions in Quezon City. The study utilized a quantitative technique, particularly an online survey, to gather data. The participants of the study have a total of 386 respondents. After the data collection, the study used the Statistical Package for the Social Sciences (SPSS) and Analysis of Movement Structure (AMOS) for data processing and construction of the Structural Equation Model (SEM). The model was used to determine the relationship between perceived usefulness, perceived ease of use, perceived security, perceived trust, behavioral intention to use, perceived satisfaction, responsiveness, reliability, and continued usage. The result shows that perceived security had a significant effect on perceived usefulness, responsiveness, reliability, and continued usage. Also, results showed that responsiveness had a positive influence on perceived usefulness. Moreover, perceived security, perceived usefulness, responsiveness, and reliability had a significant impact on the continued usage of e-payment methods among the students of a higher education institution.