Four Points by Sheraton Bali, Ungasan, is a hotel that relies on revenue from the sale of rooms, food, beverages, and facilities such as meeting rooms, with support from travel agents. Sales on credit through travel agents generate receivables, but the internal control of receivables at this hotel has not run optimally, thus increasing the risk of uncollectible receivables that can threaten the sustainability of hotel operations. Each of these income categories can receive two types of payments, namely cash and credit payments. This study aims to describe the internal control of receivables in hotels in 2024, especially those sourced from travel agents. The method used is qualitative descriptive with data collection techniques through interviews, observations, and documentation. The results of the study showed that there was a deviation between the ideal conditions according to the COSO Framework and its implementation in the hotel.
Wijaya et al. (Sat,) studied this question.