Healthcare conflict management in resource-constrained settings: evidence from two hospitals in Ghana

Key Points

• The aim is to identify effective strategies for managing healthcare conflicts in resource-limited settings.
• Analysis of conflict management practices in two hospitals in Ghana.
• Evaluation of communication processes and decision-making strategies.
• Assessment of staff training and organizational frameworks.
• Improved communication processes lead to reduced conflicts.
• Collaborative decision-making positively impacts patient care.
• Investing in staff capacity enhances conflict management capabilities.