Insights Into Patient Portal Engagement Leveraging Observational Electronic Health Data

Key Points

• Targeted strategies are necessary to improve patient portal engagement among adults with chronic conditions, especially those who are suboptimal users.
• Disparities in patient portal usage vary significantly based on different patient characteristics, impacting potential engagement levels.
• Analysis of observational electronic health data points out the need for focused interventions to promote sustained use of patient portals.
• Understanding engagement differences highlights the importance of tailored approaches to enhance overall patient involvement in their healthcare.