Purpose – This study reviews Industry 4.0 technologies (I4T) adoption literature (e.g., Big Data analytics and robotics) to identify challenges, benefits, and adoption trends, and to outline critical success factors and barriers.Design/methodology/approach – Bibliometric analysis uncovasiered themes and trends in Industry 4.0 in the service sector. A subsequent systematic literature review screened and analyzed 49 empirical studies from the past decade, synthesizing findings on I4T adoption.Findings – This study highlights phased adoption of I4T in services, during which base technologies are implemented prior to front-end technologies. I4T appears to have positive influences on performance, but other challenges complicate adoption. Findings suggest the importance of balancing technological and human-centered approaches.Originality/value – This study extends theoretical frameworks (e.g., diffusion of innovation and the technology-organization-environment model), addressing the role human-centered services play during technology adoption. By emphasizing employee training and customer acceptance, it provides a nuanced perspective on I4T adoption in services.
Kornarius et al. (Sun,) studied this question.