A three-layered transparency framework for communicating algorithmic systems in the public sector: Exploring participatory prototype design with end users

Key Points

• A three-layered transparency framework enhances communication of algorithmic systems, fostering trust among end users.
• Insights were derived from participatory design sessions with end users, focusing on the effectiveness of prototypes designed for transparency.
• The research employed design thinking approaches, highlighting user participation in the development of the transparency framework.
• Implications suggest that improved communication strategies may lead to more ethical use of algorithmic systems in government settings.