ホスピタリティ産業におけるサービスロボットの評価尺度 の開発

Key Points

• Service robots in hospitality may enhance customer satisfaction, indicating a positive shift in service delivery.
• An evaluation scale assesses the effectiveness of these robots on a range of service metrics, tailored for the hospitality field.
• This observational analysis focuses on the integration of technology in customer service roles within hospitality.
• Highlights the need for detailed metrics to effectively assess performances of service robots, aiming for long-term improvement.