What question did this study set out to answer?

This research aims to explore the unique stressors public sector employees face and their coping mechanisms.

March 13, 2026Open Access

Stressors and Coping Mechanisms in Public Sector Workplaces: A Qualitative Exploration in Kenya

OKOmar KihikaUniversity of Nairobi COCarmen OundoiUniversity of Nairobi

Key Points

This research aims to explore the unique stressors public sector employees face and their coping mechanisms.
Conducted qualitative interviews with 20 public sector workers in Nairobi and Eldoret, Kenya.
Utilized semi-structured interview format to gather detailed responses.
Employed purposive sampling to focus on specific experiences within public sector workplaces.
Identified bureaucratic delays and financial constraints as major stressors affecting 75% of respondents.
Revealed common coping strategies included social support networks and time management techniques.
Highlighted the need for transparent communication and flexible work policies to enhance employee well-being.

Abstract

Public sector workplaces in Kenya are subject to unique stressors due to government policies, resource allocation challenges, and community expectations. A qualitative study was conducted using semi-structured interviews with a purposive sample of 20 public sector workers in Nairobi and Eldoret, Kenya. Interview data revealed that bureaucratic delays and financial constraints were the most common stressors, affecting nearly three-quarters (75%) of respondents. Public sector employees employed various coping strategies such as social support networks and time management techniques to manage their workload and reduce stress. Organizations should prioritise transparent communication channels and flexible work policies to enhance employee well-being in the public sector. public sector, occupational psychology, workplace stress, coping mechanisms

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