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Trust and confidence in democratic institutions is at an all-time low. At the same time, many of the complex issues faced by city administrators and politicians remain unresolved. To tackle these concerns, many argue that citizens should, through the use of digital platforms, have greater involvement in decision-making processes. This paper describes research into two such platforms, 'Decide Madrid' and 'Better Reykjavik'. Through the use of interviews, questionnaires, ethnographic observation, and analysis of platform data, the study will determine if these platforms provide greater participation or simply replicate what is already offered by numerous other digital tools. The findings so far suggest that to be successful platforms must take on a form of deliberative democracy, allowing for knowledge co-production and the emergence of collective intelligence. Based on this, we aim to identify key features of sustainable models of online participation.
Davies et al. (Wed,) studied this question.
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