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In many commercial systems, the 'best bet' recommendations are shown, but the predicted rating values are not. This is usually referred to as a top-N recommendation task, where the goal of the recommender system is to find a few specific items which are supposed to be most appealing to the user. Common methodologies based on error metrics (such as RMSE) are not a natural fit for evaluating the top-N recommendation task. Rather, top-N performance can be directly measured by alternative methodologies based on accuracy metrics (such as precision/recall).
Cremonesi et al. (Sun,) studied this question.