What question did this study set out to answer?

The aim is to develop a research agenda focusing on patient perceptions of AI language access services and their effects on trust and understanding during clinical interactions.

May 17, 2026Open Access

Beyond translation: a patient-centered research agenda for artificial intelligence interpreter services in healthcare

OLOlivia F. LynchMassachusetts Department of Public Health EWEmily E. WittBrigham and Women's Hospital AFAlicia FernandezUniversity of California, San Francisco

Key Points

The aim is to develop a research agenda focusing on patient perceptions of AI language access services and their effects on trust and understanding during clinical interactions.
Proposed a governance system to oversee AI interpretation services.
Outlined implementation strategies based on observed patient needs and concerns.
Identified key research questions to guide future investigations into AI language access.
Highlighted the importance of AI services in improving patient trust and comprehension during healthcare visits.
Emphasized the need for effective governance to prevent potential harm to non-English speaking patients.
Recommended strategies to enhance the acceptance and effectiveness of AI language access.

Abstract

Artificial intelligence (AI) is increasingly utilized in healthcare, including in language access services, but certain aspects remain understudied. We offer a research agenda to guide the development of evidence on how AI language access services are perceived by patients and how they impact trust and comprehension in clinical encounters, and to inform implementation strategies. We recommend a governance system to mitigate potential harm and capitalize on benefits for patients with a non-English language preference.

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