Public Value Creation Through Combined Consumption of Multiple Public Services – Case of India Stack

Using a case study of India’s Digital Stack, the paper seeks to understand how a discrete set of technology services when consumed by citizens can create public value of financial inclusion with regard to savings and access to credit. The research focuses on a single cross-sectional case study employing a deductive approach. The case-study approach is combined with the Granger causality test to empirically test relationships among various variables. The paper also makes an important contribution to public administration and digital government literature, by examining digital initiatives in India. These learnings can support the policy process about digital governance and public value creation for India and other developing countries of the global south.