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For years pundits have predicted that information technology will obliterate the need for everything from travel to supermarkets to business organizations to social life itself. They have heralded the coming of the virtual office, digital butlers, electronic libraries, and virtual universities. Beaten down by info-glut and exasperated by computer systems with software crashes, viruses, and unintelligible error messages, individual users tend to wax less enthusiastic about technological predictions. Amid the hype and the never-narrowing gap between promise and performance, they find it hard to get a vision of the true potential of the digital revolution. John Seely Brown and Paul Duguid in their book The Social Life of Information (Boston: Harvard Business School Press, 2000) help us see through frenetic visions of the future to the real forces for change in society. Arguing elegantly for the important role that human sociability plays in the world of bits, this book, and the chapters published here in First Monday, gives us an optimistic look beyond the simplicities of information and individuals. The authors show how a better understanding of the contribution that communities, organizations, and institutions make to learning, knowledge, and judgement can lead to the richest possible use of technology in our work and everyday lives.
Brown et al. (Mon,) studied this question.