A Matter of Responsible Management from Higher Education Institutions

Higher education institutions (HEIs) are influential social institutions which disseminate knowledge, promote innovation, and educate future decision-makers. The increasing awareness of HEIs as social actors has increased the pressure on them to accept and act upon their social responsibility. Processing this responsibility requires a structured management approach. The little attention given thus far to management performance and structured steering processes of social responsibility in HEIs marks the research gap the present study is focused on. This article provides a systematic review of scientific and academic publications, applying the concept of Social Performance after Wood (1991). The study aims to combine different research and modeling approaches to examine individual elements of social performance along the dimensions of processes of social responsiveness and outcomes of institutional behavior. With this approach, the study aims to answer the question of how HEIs assume their responsibilities as social institutions. The results show that observable outcomes of social behavior in the academic environment reflect a broad understanding of different approaches. By clustering the encoded literature into processes and outcomes, the study structures the fragmented body of research reflecting the various characteristics of the higher education sector.