Service Interruption: Managing Commitment to Community Partners During a Crisis

While the 2020-2021 COVID-19 pandemic is the most widespread and longest lasting educational disruption of the modern era, it joins a host of other natural and human-made crises affecting university education, such as Hurricane María in Puerto Rico (2017), the Islamic State's closure of Al-Furat University in Syria (2014), Hurricane Katrina in New Orleans (2005), and many others. For service learning classes, generally defined as students learning as they provide service to a community partner, these large scale disruptions create special challenges even when it is possible to move classes online. The COVID-19 pandemic seriously affected the active involvement of community partners, including non-profit organizations, local schools and hospitals, and local governments. Many community organizations struggled to meet increased demand for their assistance while simultaneously cutting personnel due to budget shortfalls. In this paper, we report results from 34 survey respondents who offered service learning classes in undergraduate computer and information science during spring 2020. Despite the turmoil, only three faculty respondents lost their community partner entirely. In response to disruption, nearly half of faculty removed some of the assignments’ requirements, while others made the service project optional or removed it completely. Going online negatively affected students’ ability to collaborate with each other and interact with community partners, activities that are considered important for reaching learning outcomes for service learning. Nevertheless, about two-thirds of faculty reported that their students completed their service assignments and described conditions that led to or detracted from their success. Based on the findings, the authors present several implications for development of future computer and information science service learning offerings that are resilient during times of crisis.