Key points are not available for this paper at this time.
Sim B. Sitkin, Kathleen M. Sutcliffe, Roger G. Schroeder, Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective, The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 537-564
Sitkin et al. (Fri,) studied this question.