A Review of Cultural Intelligence for Today's Globalised World

ABSTRACT Cultural intelligence, in this context, is a tool that enhances the manager's ability to interact effectively with individuals from other cultures. This study explains how cultural intelligence is essential for today's globalised world. In this review article, the researcher employed the documentary method. In the first step, reliable and valid sources were sampled randomly; in the second step, content analysis was performed on the selected papers using purposive sampling. It reveals that cultural intelligence is a relatively new concept that refers to the capacity to interact, relate, and work in diverse cultural contexts. Cultural intelligence includes knowledge of different cultures with unique histories and behaviours, applying this knowledge to one's actions, and the motivation to explore cultural differences productively. Today's workers interact with individuals from backgrounds vastly different from their daily, across various accountability levels, job roles, organisation size, and industry, in home markets and across borders. This reality necessitates a new workplace competency: the capacity to manage multiple sources of cultural diversity simultaneously. As leaders play a crucial role in ensuring that any new policy is implemented effectively and efficiently, it is essential to consider cultural intelligence in any company and not an exemption for the educational sector. A systematic review has discussed the essentials of cultural intelligence for today's globalised world in this study.