Analyzing Determinants of Job Satisfaction Based on Two-Factor Theory

For one company to have a competitive advantage and sustainability over others, its human resource management is of the utmost importance to secure competent employees. As job satisfaction plays a critical role in securing excellent manpower and enhancing corporate performance, it is essential to identify factors that would affect employees’ job satisfaction. Recently, writing reviews with integrity on job portal sites by former and current employees has become prevalent as such websites have guaranteed the reviewers’ anonymity. For this reason, we collected a vast amount of review data over nine industries, such as IT web communication, from one of the representative job portal sites in South Korea, Job Planet, and investigated factors that affect one’s job satisfaction based on the two-factor theory. As a result, it was found that (1) both motivation and hygiene factors had a substantial effect on job satisfaction over all industries; (2) the moderating effect between former and current employees was different for each industry; and (3) there was no moderating effect on job satisfaction between motivation and hygiene factors.