This study examines the role of cultural heritage sites as facilitators of place making within the evolving paradigm of smart city development. As cities worldwide adopt data-driven models of governance, integrating cultural identity and heritage becomes increasingly critical. This research addresses the conceptual and practical gap in understanding how heritage can support inclusive, sustainable, and meaningful urban transformation in smart city contexts. To do so, it selects Geelong in Australia as a case study. The study then employs a qualitative methodology drawing on semi-structured interviews with experts and professionals across urban planning, architecture, sustainability, and heritage management. Thematic analysis derived five key themes: heritage as an identity anchor, digital technologies enhancing cultural narratives, community engagement, adaptive reuse, and economic-policy integration. Findings highlight that heritage sites are dynamic assets that foster community identity, historical continuity, and digital storytelling. Digital tools enhance the visibility and accessibility of heritage, while adaptive reuse strategies align cultural preservation with environmental sustainability and economic growth. The resulting conceptual and assessment framework positions heritage both as a cultural and functional urban asset, offering actionable insights for planners, policymakers, and designers aiming to create smart cities that are not only technologically advanced but also socially inclusive and culturally grounded.
Tousi et al. (Wed,) studied this question.
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