Health service utilization among BPJS Health participants in Medono Village, Pekalongan City remains relatively low, reflecting access barriers and service preference issues. This study aims to identify factors influencing health service-seeking behavior among these participants. Using a cross-sectional quantitative design, data were collected from 100 randomly selected respondents. Variables examined include age, gender, education level, employment status, income, knowledge, and perception of service quality. Chi-square and logistic regression analyses revealed that education, knowledge, and perception of service quality significantly influenced health service-seeking behavior, while age, gender, employment, and income did not. The findings suggest that targeted educational programs and continuous improvement in service quality are essential to enhance the utilization of healthcare facilities by BPJS participants.
Amalia et al. (Thu,) studied this question.