Crisis communication is a central pillar of organizational resilience, encompassing the strategic dissemination of information to manage public perception, safeguard reputations, and protect communities during unexpected events. This article examines crisis communication across nonprofit, private, and governmental organizations, highlighting core principles such as transparency, timeliness, empathy, and accuracy. Case studies—including the 2010 Haiti earthquake, the Ebola outbreak in West Africa, Johnson & Johnson’s Tylenol crisis, and the Equifax data breach—illustrate practical applications and challenges. Special attention is given to low-resource contexts, providing a framework for developing tailored crisis communication plans that enhance public trust, facilitate rapid response, and strengthen community resilience.
Anna Neya Kazanskaia (Wed,) studied this question.