What type of study is this?

This is a Quantitative Study study.

October 7, 2025

Learning climate as a catalyst for knowledge-based HRM, resilience and innovation performance among hospitality professionals: a S-O-R theory approach

Key Points

Knowledge-based HRM practices significantly influence the learning climate among hospitality professionals.
The learning climate positively predicts organizational resilience, which enhances innovation performance.
Partial least squares structural equation modeling validated the proposed relationships among variables.
The findings reveal an unexpected insignificant link between knowledge-based recruitment and the learning climate.

Abstract

Purpose Drawing on stimulus-organism-response (S-O-R) theory, this study aims to investigate whether and how knowledge-based human resource management practices (KBHRMPs) influence organizational resilience among hospitality professionals. This study further examines the impact of organizational resilience on hospitality professionals’ innovation performance. Additionally, it examines the mediating role of the learning climate between KBHRMPs and organizational resilience. Design/methodology/approach Multiple sampling techniques, including purposive and snowball methods, were used to collect data from hospitality professionals working in three-, four- and five-star hotels in Pakistan. Data were collected from 219 respondents. Partial least squares structural equation modeling, using SmartPLS 4.0, was used to examine the proposed hypotheses. Findings The results indicate that all KBHRMPs (e.g. knowledge-based training, knowledge-based performance assessment and knowledge-based compensation) have a positive and statistically significant influence on hospitality professionals’ perceptions of the learning climate in the organization, except for knowledge-based recruitment. Moreover, the learning climate is found to be a predictor of organizational resilience, which in turn increases hospitality professionals’ innovation performance. The findings also confirm that the learning climate mediates the relationship between KBHRMPs and organizational resilience. Originality/value To date, limited research has been conducted to confirm whether and how KBHRMPs influence the learning climate and organizational resilience. Notably, the mediating role of the learning climate remains unexplored. Thus, this study aims to fill these gaps. Furthermore, the unexpected findings of an insignificant relationship between knowledge-based recruitment and the learning climate open new avenues for future research.

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