The Perils of Service Provision in Unsafe Areas: Providing Continuing Services to Youth during Gang Violence in the Cape Flats, South Africa

Youth involvement in criminal gangs is rife in a particular area of Cape Town, the capital city of Western Cape, South Africa, known as the Cape Flats. But the Cape Flats is not unique and the youth’s susceptibility to join these gangs cuts across cultures and societies. Wherever there is marginalisation and disadvantage, social issues emerge that are difficult to combat because of systemic and structural barriers. Community workers and those who live in these areas are often at their wits end trying to combat the allure that gang membership holds for their teenage children. This article reports on a study that was part of a larger research study conducted between 2016–2018 by social work students at a university situated in the area. The article reflects the findings of the 2018 study that focused on the perceptions and experiences of those who work or provide services in the area. The aim of the study was to explore the participants’ experiences of gang violence during service provision and their opinions about ways to address their concerns. A qualitative approach, utilising an intervention mapping design was used. Individual interviews were conducted with 325 service providers on the Cape Flats. Two main themes emerged from thematic data analysis, namely, impact on service providers and service delivery, and suggested interventions and solutions. The implications of the findings are that the increasing violence has severe consequences on service provision in communities and is disruptive and traumatising to everybody involved.