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In the digital age of platformization and digital capitalism, this study demonstrates the significant role of institutionalized relationships in influencing autonomy-control dynamics within platform companies. By contrasting multinational food delivery corporations with local cooperative courier services in Germany, we find that algorithmic management centralizes control in commercial platforms, thereby limiting worker autonomy. In contrast, cooperative models prioritize communication, trust, and self-determination. These findings underscore that works councils and collective representation of interests serve as countervailing powers in commercial platforms, actively advocating for worker protections. In summary, this study highlights the pivotal role of institutionalized relationships in shaping the evolving landscape of work, emphasizing their significance in achieving a more equitable and humane work environment.
Jasmin Schreyer (Fri,) studied this question.