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COVID-19 has forced Somali universities to implement e-learning systems to ensure education continuity.This study identifies the components that drive the effectiveness of elearning platforms within Somali private universities by utilizing insights from student feedback.To accomplish this, the study employed the renowned DeLone and McLean's Information Systems Success (D&M IS) model, serving as a framework for evaluating and validating the factors pertaining to the e-learning platform's success.A questionnaire has been employed with the aim of gathering data from students to satisfy the research's objectives.In this study, 867 respondents were collected and analyzed using a structural equation model (SEM).Additionally, the results showed that Service Quality (SRQ), System Use (SU), System Quality (SQ), and User Satisfaction (US) significantly influenced Net Benefit (NB) of the e-learning platforms.However, there was no correlation between Information Quality (IQ) and User Satisfaction (US).This study provides useful insight to guide policy decisions and support e-learning.However, the study is limited since it is narrowly focused on Somalia, which limits its generalizability to other developing countries.
Ali et al. (Thu,) studied this question.