Mp02-03 Clear Urinary Tract Infection Protocol Improves Urology Staff and Provider Satisfaction

You have accessJournal of UrologyHealth Services Research: Quality Improvement & Patient Safety I (MP02) 1 May 2024MP02-03 CLEAR URINARY TRACT INFECTION PROTOCOL IMPROVES UROLOGY STAFF AND PROVIDER SATISFACTION Sabrina Stair, Cristina Palmer, Alvaro Lucioni, and Una Lee Sabrina StairSabrina Stair, Cristina PalmerCristina Palmer, Alvaro LucioniAlvaro Lucioni, and Una LeeUna Lee View All Author Informationhttps: //doi. org/10. 1097/01. JU. 0001008600. 97797. 3b. 03AboutPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissionsReprints ShareFacebookLinked InTwitterEmail Abstract INTRODUCTION AND OBJECTIVE: Urinary tract infections (UTI) are a common diagnosis and account for 1. 6 billion total healthcare dollars per year. Patients often call the urology office with concern for acute UTI symptoms. Knowing whether a UTI can be treated by urgent/primary care or requires urologic evaluation can cause confusion for office staff, which generates inter office messages and delays care for patients. The objective was to develop a streamlined approach for acute UTI patient inquiries in an ambulatory urology office setting and assess staff and provider satisfaction. METHODS: Input was collected from staff and providers on the current state of UTI inquiry management and how it could be optimized. A protocol was developed for directing patient calls regarding acute UTI symptoms. Education about UTI was provided and the guideline was distributed. At baseline and at 2 months post-implementation, a survey was conducted on the number of UTI related messages, staff satisfaction, and clarity of the protocol. Surveys assessed guidelines on a scale of 1 to 5, where 1 was least satisfied/clear and 5 was most satisfied/clear. Pre-and post-surveys were compared using Student's one-tailed T-test. RESULTS: A protocol for directing patient UTI messages and phone calls was drafted and distributed (Figure 1). There were 14 baseline surveys and 12 post-implementation surveys completed by clinical staff and providers. Compared to pre-implementation of new guidelines, average satisfaction score increased from 2. 3 to 4. 1 (p<0. 001) and clarity increased from 1. 9 to 4. 2 (p<0. 001). The estimated number of messages related to acute UTI decreased from 14. 1 to 4. 8 per week (p=0. 04). CONCLUSIONS: In an ambulatory urology clinic setting, a clear protocol for how to direct acute UTI phone calls increased staff and provider satisfaction and reduced the number of acute UTI inbox messages. Clear guidelines on how urology office staff can direct patients to urgent care or other available sites supports appropriate evaluation and treatment. Download PPT Source of Funding: None © 2024 by American Urological Association Education and Research, Inc. FiguresReferencesRelatedDetails Volume 211Issue 5SMay 2024Page: e13 Advertisement Copyright & Permissions© 2024 by American Urological Association Education and Research, Inc. Metrics Author Information Sabrina Stair More articles by this author Cristina Palmer More articles by this author Alvaro Lucioni More articles by this author Una Lee More articles by this author Expand All Advertisement PDF downloadLoading. . .