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Abstract: India is a very populous nation, recently surpassing China and Russia. According to the World Health Organization data from 2019, India had approximately 1.45 doctors per 1,000 people. Due to this difference in ratio, the issues related to soft flow of hospital management are on inclining graph. Therefore, the introduction of project MedEase+ comes into light. The purpose of this project is to implement a proper healthcare management system integrating all the basic functionalities powered by an Artificial Intelligent chat bot that is capable of having a very organic conversation with the user and solving their queries using knowledge base. The knowledge base is a collection of real-time data that is pre-processed using bag of words to prepare it for additional processing. The data is collected in a JSON format where Natural Language Understanding (NLU) comes into picture. The chat bot has the ability to offer navigation links based on the user's requests. Moreover, it has the ability to suggest seeking medical advice or taking any necessary instant action. And it also offers diagnostics information in advance. Furthermore, this project provides a robust web application using Django framework to carry out the functionalities and services of both hospital administration and user engagement.
Vamsi et al. (Sat,) studied this question.
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