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Abstract Online privacy policies are often lengthy and difficult to understand. This may lead many users to avoid reading them despite increasing concerns about how their personal information is managed. This article presents a structured approach to evaluate the transparency and comprehensiveness of privacy policies using a comprehensive set of evaluation questions within the contextual integrity (CI) framework. We use these questions to identify policies' responses to key privacy concerns. Applying the CI framework, we analyze the clarity and context of these responses, identifying any vagueness and contextual issues that could impede a user's understanding of the privacy policy. Using the CI analysis, we quantify the quality of policies' responses, thereby enabling users to make informed decisions about online services or products. We apply our methodology to two popular messaging apps, Telegram and WhatsApp, using them as case studies to systematically uncover the strengths and weaknesses of their privacy policies. The findings demonstrate that our proposed methodology can effectively identify transparency issues and assess the comprehensiveness of privacy policies. This suggests that our approach could serve as a practical alternative to subjective evaluations typically conducted by privacy experts.
Ghahremani et al. (Tue,) studied this question.