Key drivers of employee satisfaction and turnoverintention: What role does perceived career opportunity play in Indian star-category hotels?

The present study aims to investigate the relationship between satisfaction and turnover motives of employees of star-category hotels in India. Moreover, it highlights the role of perceived career opportunity as a moderator in the relationship between employee satisfaction and their turnove intention. 324 responses were gathered through a structured questionnaire and the collected data were then analysed via partial least squares structural equation modelling on Smart PLS. The results of the study reveal that employee satisfaction is influenced by the work environment, HR policy and organisational culture. A significant and positive association has also been found between satisfaction and turnover intention of hotel employees. In addition, the findings reveal that perceived career opportunity moderates the effect of employee satisfaction on their turnover motives. Top/middle managers in the hotel industry are then invited to scrutinise their work environment, HR policy, and organisational policy thoroughly and at regular intervals to ensure the satisfaction of their workforce.