Low-income urban residents in Kenya face significant financial challenges, including limited access to traditional banking services. A mixed-methods approach combining quantitative surveys with qualitative interviews was employed to gather data from a representative sample of low-income urbanites in Kenya. Digital payments were adopted by 34% of participants, significantly higher than traditional banking methods. Savings behaviour showed an average increase of 10 per week among adopters. Low-income urban dwellers in Kenya are increasingly turning to digital payment systems for financial transactions and savings, indicating a shift towards more financially literate behaviors. Government policies should incentivize the use of digital payments through subsidies and education programmes targeting low-income groups.
Njoroge et al. (2012) studied this question.