Key Takeaways City leaders in Sugar Land, Texas, wanted to update the city's capital improvement planning (CIP) approach with transparent, real‐time capabilities. Starting with a geographic information system as its data source, the city built a powerful network to transform its CIP process, with far‐reaching, positive results. The shift from static to digital project management improved staff efficiency, resource allocation, report timeliness, and schedule control; it also built public trust, accountability, and transparency in city investments.
Alence Poudel (Fri,) studied this question.